[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Page Header” _builder_version=”4.27.4″ background_image=”https:\/\/j-techrenewablesltd.com\/wp-content\/uploads\/2022\/03\/Solar-Panels-1.jpg” global_colors_info=”{}”][et_pb_fullwidth_header title=”Technical Support” text_orientation=”center” button_one_url=”#” button_two_url=”#” admin_label=”Hero Section” _builder_version=”4.27.4″ title_font=”Montserrat|on|||” title_text_align=”center” title_font_size=”56px” title_line_height=”1.4em” content_font_size=”22px” content_line_height=”1.8em” subhead_font=”||||” background_color=”rgba(255, 255, 255, 0)” custom_button_one=”on” button_one_text_size=”16px” button_one_bg_color=”#6eba01″ button_one_border_width=”2px” button_one_border_color=”#6eba01″ button_one_border_radius=”0″ button_one_letter_spacing=”2″ button_one_font=”Montserrat|||on|” button_one_use_icon=”off” custom_button_two=”on” button_two_text_size=”16px” button_two_border_width=”2px” button_two_border_color=”#ffffff” button_two_border_radius=”0″ button_two_letter_spacing=”2″ button_two_font=”Montserrat|||on|” button_two_use_icon=”off” module_alignment=”left” custom_margin=”|||” custom_padding=”120px||120px|” animation_style=”fade” title_font_size_tablet=”48px” title_font_size_phone=”42px” title_font_size_last_edited=”on|tablet” button_one_text_color_hover=”#6eba01″ button_two_text_color_hover=”#6eba01″ button_one_border_color_hover=”#ffffff” button_two_border_color_hover=”#ffffff” button_one_border_radius_hover=”0″ button_two_border_radius_hover=”0″ button_one_letter_spacing_hover=”2″ button_two_letter_spacing_hover=”2″ button_one_bg_color_hover=”#ffffff” button_two_bg_color_hover=”#ffffff” global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”on” button_one_text_color__hover=”#6eba01″ button_two_text_color__hover_enabled=”on” button_two_text_color__hover=”#6eba01″ button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”on” button_one_border_color__hover=”#ffffff” button_two_border_color__hover_enabled=”on” button_two_border_color__hover=”#ffffff” button_one_border_radius__hover_enabled=”on” button_one_border_radius__hover=”0″ button_two_border_radius__hover_enabled=”on” button_two_border_radius__hover=”0″ button_one_letter_spacing__hover_enabled=”on” button_one_letter_spacing__hover=”2″ button_two_letter_spacing__hover_enabled=”on” button_two_letter_spacing__hover=”2″ button_one_bg_color__hover_enabled=”on” button_one_bg_color__hover=”#ffffff” button_two_bg_color__hover_enabled=”on” button_two_bg_color__hover=”#ffffff”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px||true|false” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”100px||100px||true|false” custom_width_px=”710px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ background_position=”top_left” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”gcid-84f36934-dc47-4810-8db7-cd49ffbe2db1″ divider_weight=”3px” disabled_on=”off|off|off” _builder_version=”4.27.4″ background_color_gradient_direction=”90deg” max_width=”100px” module_alignment=”center” height=”5px” custom_margin=”||20px|” custom_padding=”||20px|” animation_style=”slide” animation_direction=”bottom” saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-84f36934-dc47-4810-8db7-cd49ffbe2db1%22:%91%22color%22%93}”][\/et_pb_divider][et_pb_text admin_label=”Statistics Section Title” _builder_version=”4.16″ header_font=”Montserrat||||” header_text_color=”#1f1f1f” header_font_size=”36px” text_orientation=”center” max_width=”710px” module_alignment=”center” animation_style=”fold” animation_direction=”bottom” animation_intensity_fold=”20%” global_colors_info=”{}”]<\/p>\n
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We have a team of experts at the cutting-edge of renewable technology in the UK and offer everything from design and installation to technical support for major green energy projects. Our goal is to not only make homes and offices more energy-efficient, but also to reduce the carbon footprint and save our customers money. Additionally, we are helping to mitigate climate change.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” module_class=” et_pb_row_fullwidth” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”100%” max_width_last_edited=”on|desktop” custom_margin=”|||” custom_padding=”0px||0px|” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color=”#f4f4f4″ background_position=”top_left” custom_padding=”8%|6%|8%|16%” custom_padding_tablet=”8%|6%|8%|16%” custom_padding_phone=”80px|10%|80px|10%” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”gcid-84f36934-dc47-4810-8db7-cd49ffbe2db1″ divider_weight=”3px” disabled_on=”off|off|off” _builder_version=”4.27.4″ background_color_gradient_direction=”90deg” max_width=”100px” module_alignment=”left” height=”5px” custom_margin=”||20px|” custom_padding=”||20px|” animation_style=”slide” animation_direction=”bottom” module_alignment_tablet=”center” module_alignment_phone=”center” module_alignment_last_edited=”on|tablet” saved_tabs=”all” locked=”off” global_colors_info=”{%22gcid-84f36934-dc47-4810-8db7-cd49ffbe2db1%22:%91%22color%22%93}”][\/et_pb_divider][et_pb_cta title=”Troubleshooting Guide” button_url=”#” title_tablet=”Troubleshooting Guide” title_phone=”Troubleshooting Guide” title_last_edited=”on|tablet” content_tablet=”<\/p>\n
You should conduct these checks prior to contacting a JMW EcoEnergy technician if you have any problems with your solar PV system. This provides us with a quicker diagnosis and resolution of problems, so we can get your system up and running as soon as possible.<\/p>\n
” content_phone=”<\/p>\n
You should conduct these checks prior to contacting a JMW EcoEnergy technician if you have any problems with your solar PV system. This provides us with a quicker diagnosis and resolution of problems, so we can get your system up and running as soon as possible.<\/p>\n
” content_last_edited=”on|tablet” admin_label=”Feature 01″ _builder_version=”4.16″ header_font=”Montserrat||||” header_text_color=”#1f1f1f” header_font_size=”36″ header_line_height=”1.4em” body_font_size=”16″ body_line_height=”1.9em” use_background_color=”off” custom_button=”on” button_text_size=”18″ button_text_color=”#ffffff” button_bg_color=”#6eba01″ button_border_color=”#6eba01″ button_border_radius=”0″ button_letter_spacing=”2″ button_font=”Montserrat|||on|” button_use_icon=”off” text_orientation=”left” background_layout=”light” max_width=”100%” module_alignment=”center” custom_margin=”|||” custom_padding=”|||0px||” animation_style=”fold” animation_direction=”bottom” animation_intensity_fold=”15%” header_text_align_tablet=”center” header_text_align_phone=”center” header_text_align_last_edited=”on|tablet” button_text_color_hover=”#6eba01″ button_border_color_hover=”#6eba01″ button_border_radius_hover=”0″ button_letter_spacing_hover=”2″ button_bg_color_hover=”rgba(0,0,0,0)” saved_tabs=”all” locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#6eba01″ button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”on” button_border_color__hover=”#6eba01″ button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”on” button_border_radius__hover=”0″ button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2″ button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”rgba(0,0,0,0)” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]<\/p>\n
You should conduct these checks prior to contacting a J-Tech Renewables\u00a0technician if you have any problems with your solar PV system. This provides us with a quicker diagnosis and resolution of problems, so we can get your system up and running as soon as possible.<\/p>\n
[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ background_image=”https:\/\/j-techrenewablesltd.com\/wp-content\/uploads\/2022\/03\/Fuse-Box.jpg” background_position=”top_left” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ _module_preset=”default” min_height=”300px” height=”300px” global_colors_info=”{}”][\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”100px||100px||true|false” custom_width_px=”710px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ background_position=”top_left” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text content_tablet=”<\/p>\n
Check the Generation Meter<\/strong><\/span><\/p>\n Is the light flashing red?<\/strong> Is the light solid red?<\/strong> No light on at all? (display blank)<\/strong><\/span> Please take note of the generation meter reading<\/em><\/p>\n Check Isolator Switches<\/strong><\/span> Check the Inverter<\/strong> ” content_phone=”<\/p>\n Check the Generation Meter<\/strong><\/span><\/p>\n Is the light flashing red?<\/strong> Is the light solid red?<\/strong> No light on at all? (display blank)<\/strong><\/span> Please take note of the generation meter reading<\/em><\/p>\n Check Isolator Switches<\/strong><\/span> Check the Inverter<\/strong> ” content_last_edited=”on|tablet” admin_label=”Statistics Section Subtitle” _builder_version=”4.16″ text_font_size=”16px” text_line_height=”1.9em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width=”100%” module_alignment=”left” animation_style=”fold” animation_direction=”bottom” animation_intensity_fold=”20%” global_colors_info=”{}”]<\/p>\n Check the Generation Meter<\/strong><\/span><\/p>\n Is the light flashing red?<\/strong> Is the light solid red?<\/strong> No light on at all? (display blank)<\/strong><\/span> Please take note of the generation meter reading<\/em><\/p>\n Check Isolator Switches<\/strong><\/span> Check the Inverter<\/strong> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Got a Solar PV problem?We have a team of experts at the cutting-edge of renewable technology in the UK and offer everything from design and installation to technical support for major green energy projects. Our goal is to not only make homes and offices more energy-efficient, but also to reduce the carbon footprint and save […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-214","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/j-techrenewablesltd.com\/index.php?rest_route=\/wp\/v2\/pages\/214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-techrenewablesltd.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/j-techrenewablesltd.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/j-techrenewablesltd.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-techrenewablesltd.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=214"}],"version-history":[{"count":14,"href":"https:\/\/j-techrenewablesltd.com\/index.php?rest_route=\/wp\/v2\/pages\/214\/revisions"}],"predecessor-version":[{"id":528,"href":"https:\/\/j-techrenewablesltd.com\/index.php?rest_route=\/wp\/v2\/pages\/214\/revisions\/528"}],"wp:attachment":[{"href":"https:\/\/j-techrenewablesltd.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
It is possible that your solar panel system is not producing electricity to its full capacity. This could be due to degraded panels, the optimiser (if installed), faulty wiring, or a problem with the inverter.<\/p>\n
When the system is solid red, it is generating power but not power. This could be the result of the inverter.<\/p>\n
Check the fuses in the consumer unit<\/strong>
There is a chance that one of the fuses has tripped and you will have to reset it. You should check your consumer unit (fuse box) to ensure that all fuses are in the on position.<\/p>\n
Make sure the isolator switches are both in the ‘on’ position if you can easily reach them.<\/p>\n
You will need to note any error codes on the control panel as well as the inverter’s make, model, and serial number (found on the installation paperwork) as well.<\/p>\n
It is possible that your solar panel system is not producing electricity to its full capacity. This could be due to degraded panels, the optimiser (if installed), faulty wiring, or a problem with the inverter.<\/p>\n
When the system is solid red, it is generating power but not power. This could be the result of the inverter.<\/p>\n
Check the fuses in the consumer unit<\/strong>
There is a chance that one of the fuses has tripped and you will have to reset it. You should check your consumer unit (fuse box) to ensure that all fuses are in the on position.<\/p>\n
Make sure the isolator switches are both in the ‘on’ position if you can easily reach them.<\/p>\n
You will need to note any error codes on the control panel as well as the inverter’s make, model, and serial number (found on the installation paperwork) as well.<\/p>\n
It is possible that your solar panel system is not producing electricity to its full capacity. This could be due to degraded panels, the optimiser (if installed), faulty wiring, or a problem with the inverter.<\/p>\n
When the system is solid red, it is generating power but not power. This could be the result of the inverter.<\/p>\n
Check the fuses in the consumer unit<\/strong>
There is a chance that one of the fuses has tripped and you will have to reset it. You should check your consumer unit (fuse box) to ensure that all fuses are in the on position.<\/p>\n
Make sure the isolator switches are both in the ‘on’ position if you can easily reach them.<\/p>\n
You will need to note any error codes on the control panel as well as the inverter’s make, model, and serial number (found on the installation paperwork) as well.<\/p>\n